Teleradiology Operations Manager

About Imaging Associates

At Imaging Associates, our purpose is to unite exceptional care with a people-centered approach and deliver world class radiology services that enhance every patient’s healthcare journey.

Our vision is to be the best radiology provider, doctor-led, with trust and quality at our core. Imaging Associates has strong foundations, a trusted reputation and clear momentum, making this role ideal for someone who wants to shape and scale a high impact service from a position of strength

We are seeking a Teleradiology Operations Manager to lead the delivery, development and optimisation of our Teleradiology and Overflow services.

This role is responsible for ensuring high quality, timely and scalable service delivery to Imaging Associates customers. You will oversee teleradiology operations, workflow performance, integration development and customer experience, ensuring services remain clinically robust, operationally reliable and financially sustainable.

This is a hands-on operational leadership role focused on stable, consistent high performance across a 24/7 service environment. You’ll work at the forefront of technology-enabled radiology, helping drive innovation across workflows, digital platforms and AI-supported service delivery. This role offers the chance to influence how technology and operational excellence come together to improve outcomes for hospitals, clinicians and patients.

You’ll also collaborate with global reporting teams and cross-functional stakeholders, giving you exposure to a dynamic, connected operating environment. For the right leader, this is a chance to make a meaningful impact in a business that combines growth, stability, innovation and international collaboration.

This is a unique opportunity to make a meaningful impact in a stable, growing organisation at a pivotal stage in the evolution of our teleradiology services.

Key responsibilities include:

• Lead day-to-day teleradiology operations and workflow management to support efficient service delivery.
• Maintain SLA performance, turnaround times, and customer satisfaction.
• Drive continuous improvement and operational innovation.
• Work closely with technology teams to optimise RIS/PACS, worklist orchestration, and digital platforms.
• Support integration development to improve hospital, clinician and patient experiences.
• Build strong relationships with stakeholders, manage escalations, and ensure positive experiences for clinicians, hospitals, referrers and internal stakeholders.
• Oversee recruitment, workforce planning, rostering, and capability development, fostering a high-performing, engaged team.

• 5+ years operational leadership experience in radiology, healthcare, telehealth or a similar environment (multi-site desirable)
• Experience working in 24/7 teleradiology settings or with international reporting teams
• Strong radiology experience, combined with commercial acumen and business performance understanding
• Proven ability to lead teams through growth, complexity and change while fostering a collaborative, results-oriented culture
• Excellent stakeholder engagement skills with clinicians, hospitals and customers
• Strong analytical, decision-making and problem-solving skills
• Exceptional communication skills, a collaborative approach and a focus on achieving results
• Understanding of accreditation requirements, clinical workflows and radiology systems (RIS/PACS and worklist orchestration)
• Tertiary qualifications in Health, Business or Management desirable.

Why Join Us?

• Be part of a doctor‑led, value-driven organization committed to quality and care.
• Make a meaningful impact on patient outcomes and the delivery of essential radiology services.
• Work in close collaboration with leading radiologists and experienced operational teams.
• Join a supportive and inclusive culture that encourages growth and offers opportunities for professional development.

Ready to lead the future of teleradiology? Apply now to join Imaging Associates and make a real impact on patient care and operational excellence.